Frequently Asked Questions (FAQs)
Have questions? We’ve got answers. Here are some of the most common queries we receive at Beyond Basix.
🧴 Product Questions
Q: Are Beyond Basix products suitable for all skin types?
Yes! Our products are formulated to be gentle and effective for all skin types, including sensitive skin.
Q: Are your products dermatologically tested?
Absolutely. All Beyond Basix formulas go through rigorous testing to ensure safety and skin compatibility.
Q: Do your sunscreens leave a white cast?
Nope! Our tinted sunscreens are specially designed to blend seamlessly into all skin tones—no chalky residue.
Q: Are your products cruelty-free?
Yes, we are 100% cruelty-free. We never test on animals.
Q: Are your products vegan?
Most of our products are vegan. Full ingredient lists are available on each product page for your reference.
🚚 Order & Shipping
Q: Where do you ship?
We currently ship across India and selected international locations. More regions coming soon!
Q: How long will it take to receive my order?
Orders within India usually arrive in 3–7 business days. International orders may take 7–14 business days depending on your location.
Q: How do I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS.
Q: What if my package is delayed or missing?
Please reach out to info@beyond-basix.com with your order number—we’ll help you right away.
🔄 Returns & Exchanges
Q: Can I return a product if I change my mind?
We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging.
Q: What if I receive a damaged or incorrect item?
We’re so sorry! Contact us within 48 hours of delivery, and we’ll arrange a replacement or refund at no extra cost.
Q: How do I initiate a return?
Email Info@beyond-basix.com with your order number and reason for return. We’ll guide you through the next steps.
💳 Payments
Q: What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and secure wallet payments at checkout.
Q: Is my payment information safe?
Yes. All transactions are processed securely through trusted payment gateways. We never store your card details.
💬 Still Have Questions?
If your question wasn’t answered here, feel free to contact us anytime:
📧 Info@beyond-basix.com
We’re happy to help!